& No Show?
1. Cancellation/ No Show Policy for Mojjatchi
We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another client’s from booking appointments. Conversely, the situation may arise where another client fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book.
Cancellation Terms and Conditions:
If an appointment is not cancelled at least 48 hours in advance you will be charged a 50% Appointment fee.
No Show Terms and Conditions:
If an appointment is not cancelled and you chooses not to show up for your appointment, you will be charged the full amount for the appointment.
2. Scheduled Appointments
We understand that delays can happen however we must try to keep the other client’s and Therapists on time. If a client is 15 minutes past their scheduled time we will have to reschedule the appointment.
3. Account balances
We will require that client's pay any outstanding balances to zero, prior to receiving further services by the salon.
Client’s who have questions about their bills or who would like to discuss a payment plan option may call and ask to speak to a manager with whom they can review their account and concerns.
Client’s with balances over $20 must make payment arrangements prior to future appointments being made.